How much internet speed do I need?

Your Internet needs to be minimum 7-10 MBPS Download and 1-3 MBPS upload speeds, If your home is filled with the latest bandwidth-draining devices, then you need a router that can keep up with your demands. From watching YouTube videos and playing the latest online...

Why was my payment declined or failed?

If your payment is declined or failed, you can change other credit card to pay again. Your second payment is declined/failed again, please check it is not due to the following situations: Using VPN – Please do not use VPN when you pay for an order. Merchants...

Is your website secure?

Our website utilizes full SSL certificate to ensure you are secure when processing your payment orders. Read below for more information: “HTTPS (Hypertext Transfer Protocol Secure) is an internet communication protocol that protects the integrity and...

What is your refund policy?

We do offer a 24HR trial for a reason. This allows you sample our services to make a decision to go forth. We always suggest give us a try for at least 30 days before making your decision. If you feel this is not reasonable to you then we can only offer a full refund...

Response time to tickets?

We aim to respond to support inquiries within 4-8 hours. We strongly urge customers open a support ticket to let us help you in a more organized fashion. This can be done so by visiting www.rocketstreams.tv/support or log into your account and submit a ticket.
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